It's the server, or more specifically the owners of the server. I guess ownership changed hands a while back, and ever since, they are slow and lazy to work with. At least, that is what BK told me.
We are going to have to upgrade to a new server, or it will just keep going down with no response from the server people to fix it promptly. It's really escalated the past month or two. I don't know how all that works, or how much it costs to change, i'm sure others may know. He's been wanting to do it, but with all his health and medical bills, it's been tough and on the backburner.