The Mrs was looking into these for her new build, the builder, one of the top custom guys in this area didn't recommend them. Will ask her why.
I'm in construction. Not HVAC or Plumbing, but I know a lot of people in the business.
Plumbers either say they are great, or they suck. Navien is great, or you need a Bosch. Or vice-versa. All I ever got from the "they suck" crowd is that they break and you have to replace them...well so do conventional water heaters.
My cousin has run a very reputable plumbing business since the '80s. When I did my addition, he told me to go with the Navien, and that he had 100s of them installled, and very few have issues. I went with that recommendation and it's been great.
The only other thing I can think is that I live in the Northeast so the water isn't hard. I'd imagine hard water can mess with the tankless coils if it's not properly maintained.