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Shipping Delays

Synthetek

Synthetek

Senior Member
Jan 30, 2012
166
12
#1
Dear Customers,

With everything that is going on currently, we are seeing a large amount of shipments, incoming and outgoing get delayed with the postal service.

Our own stock shipments are currently on hold with the postal service.

If your order contains Synthetine please be patient as we are waiting for it at our distributors and your orders will go out as soon as we have it in hand.

As always please feel free to contact us anytime at [email protected]

We sincerely appreciate your support and patience during this time,

Kind Regards,
The Synthetek Team
 
Synthetek

Synthetek

Senior Member
Jan 30, 2012
166
12
#2
As an update to this - shipping is still unpredictable.

To get orders out to customers as quickly as possible we are shipping orders out of our Aus HQ whenever an item is not on hand with our distributors.

This is mainly applying to orders containing Synthetine but will occur for any other item they may not have on hand at the time which is why some customers will sometimes see their packages originating out of Aus when it usually shipped out of the US in the past.
 
Synthetek

Synthetek

Senior Member
Jan 30, 2012
166
12
#3
A small update:

Shipping is slowly getting better on the whole, but far from consistent unfortunately. We still have our own packages sitting for sometimes, weeks at a time in one place before moving to the next.

Orders are still shipping from wherever stock is available immediately so that customer orders are on the way as soon as possible.

Thank you to everyone for their patience.
 
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