- Jan 7, 2014
I recently purchased some new LED headlights for my truck that set me back $1500. I bought them from a vendor on a truck forum via paypal, but the item was shipped directly from the manufacture. I had a shop install the lights and when we went to take the protective cover off, we noticed there was a deep scratch near the top of the headlight. The vendor is trying to say that it happened during installation and the forensics such as the location and type of scratch is consistent with errors during the install. Now the shop is a trusted business acquaintance who ive known for quite some time and i doubt that he would knowingly do that. The vendor is purchased it from is working on having the mfg. just replace it but said theres a high probability they wont replace it since it was already on the truck. My other recourse is to file a dispute with my credit card company for "defective item". If I do a charge back, wont that involve paypal since paypal charged my card and forwarded the money to the sellers account? Anything I can do to increase my chances of winning the charge back if it comes to that. I'm going to have the shop write a letter stating that they used a protective cover during the entire installation and the damaged was discovered after the installation upon removing the protective film.